Refund and Returns Policy

Refund and Returns Policy

Effective Date: 01-11-2025

At The English Federation, we aim to provide high-quality online English courses and a positive learning experience. This Refund and Returns Policy explains how refunds are handled for digital course purchases made on theenglishfederation.com.

1. Digital Products Only

All products offered on our website are digital courses, lessons, memberships, and downloadable materials.
No physical items are shipped.
Because access to our content is delivered instantly, special refund conditions apply.

2. Refund Eligibility

We offer refunds under the following conditions:

2.1 Technical Access Issues

A refund may be granted if:

• You cannot access the course due to a technical issue caused by our platform, and
• Our support team is unable to resolve the issue within a reasonable timeframe.

2.2 Duplicate Payments

A full refund is provided if a duplicate charge is made for the same course or subscription.

3. Non-Refundable Situations

Refunds are not issued when:

• You change your mind after purchasing a course
• You no longer wish to take the course
• You have accessed or completed a significant portion of the content
• Your inability to complete the course is unrelated to technical failures
• Discounted or promotional products have been redeemed
• Access was revoked due to violation of our Terms of Use

Because digital content is delivered instantly, we cannot accept “returns” or revoke access after the course has been consumed.

4. Subscription Refunds

Subscription fees for monthly or yearly plans are non-refundable, including:

• Partial months
• Early cancellations
• Non-usage of the learning materials

You may cancel at any time to prevent future billing.

5. How to Request a Refund

To request a refund, contact us at:

Email: [Add support email]

Please include:

• Your full name
• The email used to register
• Proof of purchase
• Details about the issue

All refund requests are reviewed within a reasonable timeframe.

6. Processing Your Refund

If approved:

• Refunds are issued back to the original payment method
• Processing time may vary depending on your bank or payment provider

We will notify you by email once your refund has been processed.

7. Policy Updates

We may update this Refund and Returns Policy to reflect changes in our offerings or legal requirements.
The revised version will be posted on this page with an updated effective date.